Refund Policy

At KNLUX, every set of press-on nails is made to order specifically for you. As each order is created according to your selected design, nail shape, size and other preferences, we do not accept returns or offer refunds for change-of-mind purchases.

Please read the following policy carefully before placing your order.

No Refunds for Change of Mind

Because your nails are made specifically for your order, we are unable to offer refunds, exchanges or returns if you:

Change your mind after placing your order
No longer want the design
Select the wrong size after receiving your sizing kit
Decide that you do not like the finished design
Order the wrong shape, length or colour
Simply no longer require your order
Fail to provide your nail sizes within the required time frame

Please make sure you are happy with your chosen design, shape, length and other order details before completing your purchase.

Sizing Your Nails

For new customers, a sizing kit will be sent to you before your nails are made.

It is the customer's responsibility to accurately measure their nails and provide the correct sizes.

Once you have submitted your sizes and your nails have been made according to the sizes provided, KNLUX cannot be held responsible if the nails do not fit due to incorrect sizing supplied by the customer.

If you are unsure about your sizes, please contact us before submitting your measurements and we will be happy to assist where possible.

Incorrect or Faulty Orders

While all orders are carefully checked before dispatch, mistakes can occasionally happen.

If you receive:

The wrong set of nails
A design that does not match the confirmed order
A missing item
Nails that have arrived damaged

please contact us within 48 hours of receiving your order at info@kouturenail.co.uk.

Please include:

Your order number
A description of the issue
Clear photographs of the item(s) received
Photographs of the packaging where relevant

We will review the issue and, where the error or fault is determined to be the responsibility of KNLUX, we may offer a replacement or other appropriate resolution.

Damage After Delivery

Once your order has been delivered, KNLUX cannot be held responsible for damage caused by incorrect application, improper removal, misuse, accidents or failure to follow the care instructions provided with your order.

Press-on nails are a cosmetic product and their longevity can vary depending on application, lifestyle and aftercare.

Custom Designs

Custom-designed orders are created specifically according to the customer's requirements and therefore cannot be cancelled, returned or refunded once production has begun.

Please ensure that all custom design details have been confirmed before your order enters production.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Cancellation requests can only be considered before your order has entered production. Once your nails have started being made, cancellation is no longer possible.

Non-Delivery

A parcel being delayed by the postal service does not automatically qualify for a refund.

Please refer to our Shipping Policy for information regarding delivery estimates, postal delays and missing parcels.

If you have an issue with your order, please contact us at info@kouturenail.co.uk with your order number and relevant photographs.

We will always aim to resolve genuine issues fairly and promptly.

By placing an order with KNLUX, you acknowledge and agree to the terms outlined in this Refund & Returns Policy.