Terms & Conditions

By placing an order with KNLUX, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy and Refund & Returns Policy.

Please read these terms carefully before placing an order.

1. About KNLUX

KNLUX is an online press-on nail business specialising in made-to-order and custom-designed press-on nails.

For questions regarding your order or these Terms & Conditions, please contact:

Email: info@kouturenail.co.uk

2. Our Products

Our press-on nails are made to order based on the options and information provided by the customer when placing an order.

Because our products are handmade, there may be slight variations between sets. This can include minor differences in colour, texture, placement or detailing.

Where a product is handmade or hand-painted, these variations are part of the nature of the product and do not necessarily constitute a defect.

We aim to represent our products and colours as accurately as possible. However, colours may appear slightly different depending on your device, screen settings and lighting.

3. Custom & Personalised Orders

Where you purchase a custom-designed set, your nails are created specifically according to the requirements agreed with you.

You are responsible for ensuring that any information, references, images, colour choices, sizing information or other specifications you provide are accurate.

Once production has started, we may not be able to accommodate changes to the design.

For custom orders, we may contact you before production if we require clarification regarding your requested design.

4. Nail Sizing

New customers will receive a sizing kit after their order has been confirmed.

The sizing kit is provided to help you determine the appropriate size for your nails.

You are responsible for accurately measuring your nails and providing the correct sizes.

If you provide incorrect measurements or sizes, your nails will be made according to the information supplied and KNLUX cannot be held responsible if the finished nails do not fit.

If you are unsure about your measurements, please contact us before submitting your final sizes.

5. Order Process

The typical KNLUX ordering process is:

Order placed → Sizing kit dispatched → Sizes submitted → Nails made → Nails dispatched → Delivery

For customers who already have their KNLUX nail sizes, the sizing-kit stage may not be required.

Your order will not enter production until we have received the information necessary to create your nails.

6. Production Times

Our nails are made to order.

Made-to-order sets: Please allow up to 7 working days for production after we receive your confirmed nail sizes.

Custom-designed sets: Please allow up to 14 working days for production after we receive your confirmed nail sizes.

These timeframes relate to production only and do not include delivery time.

During particularly busy periods, we may experience increased processing times. Where there is a significant delay, we will endeavour to communicate this to affected customers.

7. Prices & Payment

All prices displayed on the KNLUX website are shown in pounds sterling (£), unless otherwise stated.

The total price of your order, including any applicable delivery charges, will be displayed before you complete your purchase.

We accept payment methods made available through our website, which may include:

• Debit and credit cards

• Klarna

• Clearpay

• Apple Pay

• Google Pay

Payment must be successfully completed before your order can be processed.

Where you choose a third-party payment option such as Klarna or Clearpay, your agreement with that provider may also be subject to their own terms and conditions.

8. Shipping & Delivery

Our shipping process involves two separate stages for new customers.

UK Orders

Sizing kits are sent using Royal Mail 2nd Class and aim to arrive within 2–3 business days.

Once your nails have been completed, they are dispatched using Royal Mail Tracked 24, which aims to deliver on the next working day after dispatch.

International Orders

Sizing kits are sent using Royal Mail 2nd Class and aim to arrive within 2–3 business days.

Finished nails are dispatched using Royal Mail Standard Tracked International, which aims to arrive within 5–7 business days after dispatch.

Delivery timeframes are estimates and are not guaranteed.

For full information regarding shipping costs, delivery, customs and delayed parcels, please refer to our Shipping Policy.

9. Shipping Charges

UK

• Orders up to £60 — £3.99

• Orders over £60 — FREE

International

• Orders up to £70 — £5.99

• Orders over £70 — FREE

Any customs duties, import taxes or other charges imposed by the destination country are dealt with in accordance with our Shipping Policy.

10. Order Changes & Cancellations

If you need to change information relating to your order, please contact us as soon as possible.

We will try to accommodate changes where the order has not yet entered production.

Once production has started, changes or cancellations may no longer be possible because your nails are being created specifically for your order.

Nothing in these Terms & Conditions affects any cancellation or other rights you may have under applicable consumer law.

11. Returns & Refunds

Because many KNLUX products are made specifically to your requirements, certain personalised or custom-made products may not be eligible for cancellation under applicable consumer law.

Our Refund & Returns Policy explains when refunds, returns, replacements or other remedies may be available.

Nothing in our Refund & Returns Policy or these Terms & Conditions is intended to remove or restrict any rights you have under applicable consumer law.

For full details, please see our Refund & Returns Policy.

12. Faulty, Damaged or Incorrect Orders

We take care to check orders before they are dispatched.

If you believe that your order is faulty, damaged or does not match what you ordered, please contact us as soon as possible at:

info@kouturenail.co.uk

Please include your order number, a description of the issue and clear photographs where appropriate.

We will assess the issue and, where appropriate, provide a replacement, repair, refund or another remedy in accordance with your legal rights and our Refund & Returns Policy.

Nothing in these Terms & Conditions limits your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet the requirements of applicable consumer law.

13. Press-On Nail Application & Care

Customers are responsible for following the application and removal instructions provided with their order.

The longevity of press-on nails can vary depending on preparation, application method, lifestyle, activities and aftercare.

KNLUX cannot guarantee a specific wear time.

Damage caused by incorrect application, improper removal, misuse or failure to follow the provided care instructions may not be considered a product defect.

14. Customer Responsibilities

When placing an order, you agree to provide accurate and complete information, including:

• Your name

• Delivery address

• Contact information

• Nail sizes

• Custom design requirements

• Any other information required to fulfil your order

KNLUX is not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

15. Intellectual Property

Unless otherwise stated, all content on the KNLUX website belongs to or is used by KNLUX with permission.

This includes:

• KNLUX branding and logos

• Product photography

• Website graphics

• Written content

• Nail designs created by KNLUX

• Videos

• Illustrations

• Other original creative content

You may not reproduce, copy, modify, distribute, sell or commercially use KNLUX content without prior written permission.

16. Customer Images & Reviews

If you voluntarily submit photographs, reviews or other content to KNLUX, you confirm that you have the right to provide that content.

We may request permission to use customer photographs or reviews for marketing purposes. We will not assume permission to use identifiable customer content simply because it has been submitted to us.

17. Website Use

We aim to keep the information on our website accurate and up to date. However, we cannot guarantee that all website content will always be completely accurate, current or free from errors.

We reserve the right to correct errors, update product information and make reasonable changes to our website.

18. Availability of Products

All products are subject to availability.

Although we make every effort to ensure that products displayed on the website are available, we may occasionally be unable to fulfil an order due to circumstances outside our reasonable control.

If we are unable to fulfil an order after you have paid, we will contact you and provide an appropriate resolution in accordance with applicable law.

19. Circumstances Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Postal delays

• Customs delays

• Severe weather

• Strikes

• Natural disasters

• Government restrictions

• Technical failures

• Other significant disruptions affecting our ability to fulfil or deliver orders

Where reasonably possible, we will communicate significant delays to affected customers.

20. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for matters that cannot legally be excluded or limited under applicable consumer law.

Subject to this, KNLUX will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that your information may need to be processed by KNLUX and relevant third-party service providers in order to process payments, fulfil orders, communicate with you and deliver your purchases.

22. Third-Party Services

Our website may use third-party services, including payment providers, delivery services, website hosting and analytics providers.

Your use of third-party payment services may also be subject to the relevant provider's own terms and policies.

KNLUX is not responsible for the independent terms, policies or practices of third-party providers.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The version displayed on this website at the time of your order will generally apply to that order, subject to any rights you have under applicable law.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you under the law of your country of residence.

Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.

25. Contact Us

If you have any questions about these Terms & Conditions or your order, please contact:

Email: info@kouturenail.co.uk

We aim to respond to customer enquiries as soon as reasonably possible.

Related Policies

For more information, please see:

• Privacy Policy

• Shipping Policy

• Refund & Returns Policy

• Frequently Asked Questions

By placing an order with KNLUX, you confirm that you have read and understood these Terms & Conditions.