Privacy Policy
At KNLUX, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with KNLUX.
1. Who We Are
For the purposes of applicable UK data protection legislation, the business responsible for your personal information is KNLUX.
If you have any questions about how your information is handled, you can contact us at:
Email: info@kouturenail.co.uk
2. Information We Collect
When you browse our website, place an order or contact us, we may collect certain personal information, including:
Information you provide to us
This may include:
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Your name
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Email address
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Billing and delivery address
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Telephone number, where provided
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Your order details
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Nail sizes and sizing information
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Custom design requirements or preferences
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Information you provide when contacting us
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Any other information you voluntarily provide when communicating with us
Payment information
When you make a purchase, payment may be made using debit or credit cards, Klarna, Clearpay, Apple Pay or Google Pay.
Payment information is processed through the relevant payment provider and/or payment processing services used by our website. We do not need to retain your full payment card details in order to process and fulfil your KNLUX order.
Payment providers may process your information in accordance with their own privacy policies and terms.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Send your sizing kit and finished press-on nails
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Contact you regarding your order
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Process payments
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Provide customer service and respond to enquiries
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Manage custom orders and design requirements
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Send order confirmations, updates and other service-related communications
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Manage refunds, replacements or other customer-service matters where applicable
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Improve our website, products and customer experience
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Understand how visitors use our website through analytics
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Detect, prevent and address fraud, misuse or security issues
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Meet our legal and regulatory obligations
We will only use your personal information where we have a lawful basis for doing so.
4. Our Legal Basis for Processing Your Information
Depending on the circumstances, we may process your personal information because:
It is necessary to fulfil a contract with you — for example, when processing and delivering an order you have placed.
You have given consent — for example, where your consent is required for certain marketing communications or non-essential cookies.
It is necessary for our legitimate interests — for example, to operate and improve our business, maintain website security and understand how customers interact with our website, where those interests do not override your rights.
We have a legal obligation — for example, where we are required to retain certain records for accounting or legal purposes.
5. How We Share Your Information
We do not sell your personal information.
However, we may share or allow access to your information where necessary to operate KNLUX and provide our services.
This may include:
Wix
Our website is hosted and operated using Wix. Wix may process personal information on our behalf in connection with website hosting, ecommerce functionality, analytics, communications and other services we use.
Payment Providers
Your payment information may be processed by the payment provider selected at checkout, including providers supporting:
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Debit and credit card payments
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Klarna
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Clearpay
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Apple Pay
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Google Pay
These providers may process personal information in accordance with their own privacy policies.
Delivery Providers
We may provide your name, delivery address and relevant contact information to postal or delivery services so that your order can be delivered.
For KNLUX orders, this may include Royal Mail.
Service Providers
We may use other trusted service providers where necessary to operate our business, communicate with customers, maintain our website or fulfil orders.
We only provide information that is reasonably necessary for the relevant service.
6. Website Analytics & Cookies
Our website is powered by Wix and may use cookies and similar technologies.
We may use analytics tools provided through Wix to understand how visitors use our website, including information such as:
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Pages visited
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How visitors navigate the website
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General website usage information
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Device or browser information
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Approximate location information
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Website performance information
This information helps us understand how our website is being used and improve the customer experience.
Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.
Where required by law, we will request your consent before using non-essential cookies.
You can manage cookies through your browser settings and, where available, our website's cookie settings.
7. Marketing Communications
If you choose to subscribe to marketing communications from KNLUX, we may use your email address to send you information about products, launches, promotions, offers or other KNLUX news.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us at info@kouturenail.co.uk.
We will not use your information for marketing purposes where you have withdrawn your consent, unless we have another lawful basis to do so.
8. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information will depend on the type of information and why we collected it.
For example, certain order and financial information may need to be retained for longer periods to meet accounting, tax or legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
9. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how we process your information in certain circumstances
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Object to certain types of processing
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Withdraw consent where we rely on consent to process your information
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Request certain information in a portable format where applicable
These rights are subject to certain legal exceptions and limitations.
If you would like to exercise any of these rights, please contact:
We may need to request information to verify your identity before processing certain requests.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.
12. Children's Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for the purpose of creating customer accounts or processing orders.
If you believe that a child has provided us with personal information, please contact us at info@kouturenail.co.uk.
13. International Data Transfers
Some of the third-party service providers we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updates will be posted on this page with the revised “Last updated” date.
15. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the UK's data protection regulator:
Information Commissioner's Office (ICO)
If you believe your data protection rights have been breached, you can contact the ICO through its official website.
16. Contact Us
If you have any questions about this Privacy Policy or how KNLUX handles your personal information, please contact:
Email: info@kouturenail.co.uk
We aim to respond to privacy-related enquiries as soon as reasonably possible.
By using the KNLUX website, you acknowledge that you have read and understood this Privacy Policy.